Terms and Conditions

Last updated: June 2026

Welcome to The Unleashed Collective (“we”, “our”, “us”). These Terms explain how we work with our clients and how you may use our website and services. By engaging our services or using this website, you agree to these Terms.

1. Our Services

We provide consulting, strategy, marketing advisory, coaching, workshops, retreats, and related services for tourism, hospitality and accommodation businesses.

The specific scope, deliverables, timelines and fees for your engagement will be outlined in a proposal, agreement, or invoice. If there is any inconsistency, your signed agreement takes priority over these general Terms.

2. Consulting Retainers and High-Value Engagements

For retainers and longer-term advisory engagements:

• Fees are payable in advance unless otherwise agreed.
• Retainer periods are fixed for the agreed term.
• Early termination by the client does not remove the obligation to pay for the agreed retainer period.
• We reserve the right to pause or terminate services if payments are overdue.

We do not guarantee specific commercial results, revenue outcomes, funding approvals, or business growth metrics. Our role is to provide strategic advice and implementation guidance; outcomes depend on many factors outside our control, including market conditions and client execution.

3. Coaching Disclaimer (No Guaranteed Results)

Coaching, advisory and strategic services are collaborative in nature. You acknowledge that:

• You are responsible for decisions made in your business.
• Implementation and results depend on your actions and circumstances.
• We do not guarantee specific performance, revenue, or growth outcomes.

4. Workshops, Retreats and In-Person Events

Your place at a workshop, retreat or event is confirmed once payment (or deposit) is received.

Client Cancellations:

• More than 30 days before the event: refund less any non-recoverable costs and a reasonable administration fee.
• 14–30 days before the event: 50% of fees may be refunded or transferred to a future event (at our discretion).
• Less than 14 days before the event: fees are non-refundable.

You may transfer your ticket to another suitable participant with our written approval.

Our Cancellations:
If we need to reschedule or cancel due to unforeseen circumstances, you will be offered a transfer to a future event or a refund of amounts paid. We are not responsible for travel or accommodation costs unless required by law.

5. Online Bookings and Digital Products

Digital resources (including templates, recordings, frameworks and strategy documents) are licensed to you for internal business use only. They may not be copied, shared, resold, sublicensed or distributed without our written consent.

Due to the nature of digital products, refunds are generally not provided once access has been granted, unless required under Australian Consumer Law.

6. Fees and Payments

Invoices must be paid within the timeframe stated. Late payments may result in suspension of services and may incur interest or recovery costs where permitted by law.

Where payment plans are agreed, you remain responsible for completing all instalments.

7. Intellectual Property

All methodologies, frameworks, materials, presentations, strategy documents and content developed by The Unleashed Collective remain our intellectual property unless expressly agreed otherwise in writing.

Upon full payment, you are granted a non-exclusive, non-transferable licence to use deliverables for your own internal business purposes only.

8. Confidentiality

Both parties agree to keep confidential information private and not disclose it to third parties without consent, except where required by law.

9. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, including loss of revenue, profit, goodwill or opportunity.

Our total liability for any claim relating to our services is limited to the total fees paid by you for the specific service giving rise to the claim.

10. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law or other legislation that cannot be excluded.

Where permitted, our liability for a breach of a non-excludable guarantee is limited to the resupply of the services or the cost of having the services supplied again.

11. Website Use

You agree to use this website lawfully and not in a way that may damage, disable or interfere with its operation.

12. Changes to These Terms

We may update these Terms from time to time. The updated version will be published on this page with a revised date.

13. Governing Law

These Terms are governed by the laws of Western Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.

14. Contact

If you have questions about these Terms, please contact us via the details listed on our Contact page.